Stress management

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  • Published 20150724
  • ISBN: 978-1-922182-90-6
  • Extent: 264 pp
  • Paperback (234 x 153mm), eBook

UNKNOWN TO THEM, all of us on the call desk could tell when the bosses were listening in. Common signals included a split-second, sporadic choppiness or a Darth Vader-like echo, even for agents like Karen, who was known for hiking up her already high-pitched voice whenever she spoke to a male heterosexual caller.

‘It’s a strategy,’ she had told us during a cigarette break. ‘Sounding girly and helpless. Letting them think they have the power. Men like that. They let their guard down and shit. Then I sell them something they don’t need.’

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About the author

Glenn L Diaz

Glenn L Diaz has an MA in creative writing from the University of the Philippines. He is the 2013 recipient of the M Literary...

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