Natalie Kon-yu

Natalie Kon-yu is a writer and academic. She is the author of critically acclaimed The Cost of Labour: How Women Are Trapped by the Politics of Pregnancy and Parenting, which was named in the Australia Institute’s reading list for 2022. She is also a co-commissioning editor of #MeToo: Stories from the Australian Movement (2019), Mothers and Others (2015) and Just Between Us (2013).

Articles

Operator, please

A 2024 website post from CHOICE confirms this trend: ‘In a survey of over 6,000 CHOICE supporters in May this year, 73% told us they had encountered sub-par service from a business in the preceding year, and 85% believed this assistance was getting worse.’

These numbers seem to indicate the growing distance that corporations are placing between themselves and their customers. If the invention of the call centre in the mid-twentieth century helped this phenomenon along, then the creation of AI chatbots has only accelerated the issue in an alarming way.

As dead as

Non-fictionAs a Mauritian person, I’ve always known about dodos. I first heard about them from my dad’s family. The dodo was only ever found in Mauritius, and I naively believed that everyone knew that. But when I was relaying my experience of listening to the podcast to a group of friends, they were surprised to hear that the dodo was Mauritian.

Speaking my language

Non-fictionMY AUNTIE HAS stopped speaking to her siblings. Rifts like these are commonplace in my family, where people fall out with each other like dealt cards. The size of our family doesn’t help. The original eight siblings have grown...

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